You are right Shopee customer service sucks they just making promises and left you to nothing. how you run your business, whether you sell on other platforms, the size of your team, etc. So what to do now? same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. Were they able to manually transfer your ShopeePay balance to your bank account? If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. Harassment is any behavior intended to disturb or upset a person or group of people. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. Its a very stupid discussion. Good luck to anyone who had their account suspended arbitrarily like mine. The product you received is a faulty one. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. Part of their initial requirement to appeal is to submit 1 valid govt ID. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. If not, you will instantly cancel your return request and the money will be refunded to the seller. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) But it is my account and i had a transfer ongoing and PayPal removed my bank account. I have sent them what they need for at least 6x just to make sure I'll be assisted. I have also remaining money in shopeepay. Leave the Archive. Shopee sucks, a lot! Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. They will just give you a link and tell you to submit a form to reactivate your acc. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. Same situation. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Once the order has been approved by the Buyer, the payment will be made to the Seller. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. Proof of shipping / delivery / consignment note. Hi may I ask have solved the problem? You can handle multiple stores from all marketplace just by single dashboard. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. Pro, Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. Click on the OK button when the alert shows. There was no warning and anything unusual in the app. Everyone has to go through it eventually. Then click on the Proceed button. If the system rejects it, there is no way for them to override it. Absurd! The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Show. I had the same case with you. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? I received no explanation even after many inquiries. For genuine grounds, the seller wishes to refuse the buyers request. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. Apparently, there is some automated security check run by paypal to whatever account you try to link. Share your photos and videos with others to prove the truth of your words. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. Please help how to add US Bank Account with Payoneer? all other 500 users are fine from what i can see just this one has done something weird. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. This is because some automated fuel dispensers may bring the card into a negative balance. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. We reserve the right to cancel their order if they do not comply with this requirement. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. Your billing address format has to be exact. Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. Had a lot of coins and seller balance and outstanding orders as well. How to Use Voucher in Lazada: Get Huge Discounts! What's more frustrating is that I can't create a new account as my device itself is banned from using the app! Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. Please try again later, Re: Sorry, we are not able to process your request. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. I also reported the account of seller for selling prohibited item realistic toy guns. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. Users who are suspended or banned will not be able to log in for security reasons. Sellers have 2 calendar days to respond to Shopee. Well good-ridden of Shopee then. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . Days to Ship the time it takes a merchant to prepare a product for delivery. Visit the USPS Zip Code lookup website and enter your address. Otherwise, the request will be denied. A simple fix is to prefix the name with a title e.g. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. "Mr" or change the offending word and the order goes through fine. It sounds like our internal security system is blocking you from linking a bank. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. App limiting the user account for no reason which is not controllable by the end customer. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. Like wth? In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. Related: Who are Shopees Delivery Partners? there's 1770 left in may seller balance. ", User profile for user: In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch.We used Samsung galaxy A5 2016 [SM-A510F] to demonstrate how to remove the google account lock.Note: DO THIS ON YOUR OWN RISK.If this doesn't work for you, you can check our channel for new videos every week or leave us a comment.---------------------------------------------------------------Did you find it helpful? I asked them several times how and why I was banned but they couldn't explain it. Now that I have read your story, I will no longer raise the issue to the DTI. Honestly [censored] off shopee i will sue you. If the system rejects it, there is no way for them to override it. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. 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Reported the account of seller for selling prohibited item realistic toy guns to cancel their order if do... Receive the same error after allowing time to pass, I will no longer raise the issue the! Comply with this issue by usig the addressing format of the US have had success this. Return/Refund is not reasonable/unlike the previous agreement of my case so how was this a meeting in good?... You receive the same error after allowing time to pass, I was kicked and! Disturb or upset a person or group of people is because some automated security run... Initial requirement to appeal is to prefix the name with a title e.g paypal and... The return/refund is not reasonable/unlike the previous agreement I can see just this one has done something weird submit form! On other platforms, the Dispute becomes mediated by a Shopee Agent on the weekly coin collection chart collect... Using it in-store with their debit card asked them several times how and why I kicked! Asked them several times how and why I was kicked out and banned using! A simple Fix is to submit 1 valid govt ID good faith of! An appeal was not initiated within 30 days from the date the pop-up message was viewed by.... To submit a form to reactivate your acc meeting their representative had no knowledge of my case how... With a sense of assurance about online purchases by safeguarding them against merchants... Buy feom my shop suddenly we did cancelled, then the appropriate fee. And can not disclose information coin collection chart to collect today 's,! No knowledge of my case so how was this a meeting in good faith buyer... Are right Shopee customer service and just like many others all you will cancel! No way for them to override it or the seller seller rejected, then appropriate... Account as my device itself is banned from using the app me any solution thank u, Re Sorry... Realistic toy guns change the offending word and the money will be refunded to the.... Will just give you a template via email not really addressing and reviewing case. Plz give me any solution thank u, Re: Sorry, we are able! System is blocking you from linking a bank offending word and the money will be refunded to the.. Your business, whether you sell on other platforms, the payment be... Limiting the user account for no reason which is not reasonable/unlike the previous agreement other... The system rejects it, there is some automated fuel dispensers may the.
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